General terms and conditions for EliteFans users

1. General provisions

These General terms and conditions (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations of the contracting parties arising from the contract for the operation of the EliteFans service (platform) (hereinafter referred to as the “Service Contract”) concluded between the Provider EliteFans s. r. o., with its registered office at Doležalova 3424/15C, Bratislava - mestská časť Ružinov 821 04, company ID: 54 109 353 (hereinafter referred to as the “Provider”) and users of the service - consumers (also referred to as the “Service Users”), the subject of which is the regulation of mutual rights and obligations of the Provider and the Service User. Service means the EliteFans service.

Contact details of the Provider:

e-mail: [email protected]
postal address: Doležalova 3424/15C, Bratislava - mestská časť Ružinov 821 04

1.2 The Provider operates services related to the use of the EliteFans software application, which enables the upload, promotion and purchase of content (hereinafter referred to as the “EliteFans Service” or “EliteFans”). These Terms and Conditions govern each use of the EliteFans service, whether or not the Service User of accesses it from the Provider's website at www.elitefans.com (or in any localized version) (hereinafter referred to as the “Website”), from the Provider's mobile website or any other access point provided to the customer. Any offer from a competitor is considered fraudulent and misuse of the reputation of the company EliteFans s. r. o., as an EliteFans Service Provider. The services provided through EliteFans include the provision of access to content in the paid parts of the service, namely the payment of a fee to the customers.

1.3 These Terms and Conditions represent the Provider's proposal for concluding a contract in accordance with § 43a of Act No. 40/1964 Coll., of the Civil Code, as later amended, intended for the customer. By entering the required registration data on the website www.elitefans.com and accepting the terms of service, the Service user accepts the Service Provider's proposal, which concludes a service contract between the Provider and the User in accordance with these Terms and Conditions.

1.4 The Service User means the consumer in accordance with §2(a) of Act No. 250/2007 Coll., on consumer protection.

1.5 The Service User can only be a person older than 18 years of age residing in the Slovak Republic, in another EU Member State or in a third country.

1.6 For the purposes of these Terms and Conditions, a consumer means a natural person who, in concluding and performing a contract for the operation of a service, does not act within the scope of their business activity, employment or profession.

1.7 The creator is a registered natural/legal person who uploads and promotes content (photos, videos) under predetermined conditions by the Service User.

1.8 The General Terms and Conditions are an integral part of the service contract. If the Provider and the Service User enter into a written contract for the provision of the service, in which they agree on conditions different from the General Terms and Conditions, the provisions of the Service Contract shall take precedence over the General Terms and Conditions.

1.9 Unless otherwise stated in these Terms and Conditions, the Provider's liability for any claims and/or damages incurred and/or in any way related to interactions or actions with other users and actions and/or omissions of the content creator, whether online or offline, is the creator's responsibility.

1.10 By accessing and using EliteFans, you acknowledge that: you are at least 18 years of age and will comply with the laws that apply to your business through or related to the EliteFans Service.

2. Registration and method of concluding a contract for the provision of services

2.1 Every visitor to the website www.elitefans.com who wants to use some aspects of the EliteFans Service is obliged to register first: to create a user name, enter an e-mail and password. If you choose to use the EliteFans Service, you agree to provide accurate information about yourself and to keep it up to date. You agree to notify us immediately of any unauthorized use of your account. In order for the registration to be successful, the Service user is obliged to click on “I have read the Terms and Conditions, Complaints Policy and Privacy Policy, I understand their content and I fully agree with them.” You need to confirm your e-mail address to verify your registration. After completing this registration, the Service User will have a current account through which they will be able to browse, monitor the offered content and purchase this content from the creators.

2.2 If the Service User suspects that their login details have been misused, the Service User shall immediately notify the Service Provider and change their password.

2.3 The Service Contract is concluded by the binding acceptance of the proposal to conclude a contract for the provision of the service of the Service User by the Provider in the form of a form filled in and sent by the Service User on the Provider's website (hereinafter referred to as the “Order”).

2.4 The binding acceptance of the Order contains mainly data on the specification of the service, the provision of which is the subject of the Service Contract, data on the price of the service, information on the delivery time of the service, data on the Provider (business name, registered office, ID number, registration number in the commercial register, etc.) or other information.

2.5 The user undertakes to use the EliteFans Service only in a lawful manner and only for specified purposes.

2.6 It is forbidden to spread viruses or other malicious code in the EliteFans Service or through the EliteFans Service, use the EliteFans Service for purposes that violate the law.

2.7 It is prohibited to use the EliteFans Service to ensure the provision and purchase of services with another user, or to use the EliteFans Service for the purposes of EliteFans' competitors, or to promote other products or services.

2.8 It is prohibited to post reviews about service Providers that are not based on your personal experience that are intentionally inaccurate or misleading or violate these Terms and Conditions.

2.9 It is forbidden to publish content or materials that are pornographic, threatening, harassing, offensive or that contain nudity or graphic violence, incite violence, infringe the intellectual property rights or infringe the law or legal rights (such as privacy rights) of others. The completeness, truthfulness and the accuracy of the published content and information relating to the content creator is the sole responsibility of the content creator. The Provider does not participate in any way in the creation of the content.

2.10 It is forbidden to publish “spam” or other unauthorized commercial announcements.

2.11 The EliteFans Service may only be used for its own purposes and not to impersonate another person. You may not transfer or authorize another person to use the created EliteFans account, or engage in fraudulent transactions, provide false information in your profile or register for the EliteFans Service, or create multiple or duplicate accounts, and interfere with other users providing or using the EliteFans Service.

2.12 The Service Provider reserves the right to suspend or terminate access to the EliteFans Service: (1) if the conduct on the EliteFans website or service is inappropriate, dangerous, dishonest or in violation of these terms; or (2) if it is necessary to protect the company EliteFans s. r. o., its users or the public. The Provider may suspend or terminate your use of the EliteFans Service at any time for any reason. You can deactivate your account by contacting your Service Provider. In case of outstanding payment obligations, the Provider suspends or terminates the Service User's account.

3. Rights and obligations of the Provider

3.1 The Provider is obliged to provide the Service User in the agreed quality and term on the basis of the Order confirmed by the Provider, in particular access to the EliteFans Service, purchase of content and use of individual functionalities of this Service. These include, in particular, tracking creators, purchasing the content of creators and sending one-off contributions, so-called CLALPS.

3.2 The Provider has the right to properly and timely pay for the Service from the Service User for the operation of the Service which they receive for the content provided by the creator.

3.3 The Provider has the right to cancel the Order if, due to unavailability or malfunction of the Service, they are unable to provide the Service to the Service User within the period specified in these Terms and Conditions or at the price stated on the Website, unless an alternative performance is agreed with the Service User. The Service User will be informed about the cancellation of the Order by telephone or e-mail, and in the case of payment for the Service or part thereof, the funds will be returned to them within 14 days to the account designated by them, unless otherwise agreed with the Provider.

3.4 The Provider will try for maximum functionality and availability of the Service provided.

3.5 The Provider does not guarantee that the EliteFans Service will meet the specific requirements of the Service User and is not liable for damages caused thereby (lost profits).

3.6 The Provider is not liable for damage caused by loss or damage to stored data, or for temporary interruption of the Service.

4. Rights and obligations of the Service user

4.1 The Service User is obliged to:

  • a) take over the provided Service,
  • b) pay the Provider the agreed payment for the Service within the agreed due date,
  • c) do not damage the good name of the Provider.

4.2 The Service User has the right to be provided with the Service in the quality and on the date agreed by the Contracting Parties in the binding acceptance of the Order.

4.3 The Service User is not entitled to intentionally misuse the system or otherwise overload the server.

4.4 The Service User is not entitled to provide the content published in the EliteFans Service to third parties, and therefore is not entitled to further distribute the content. The Provider is not responsible for violation of the rights associated with the distribution of content from the creators.

4.5 The Service User may use the purchased content only for personal use and in accordance with these Terms and Conditions. The User must not act in any of the following ways, nor support them, nor allow them, nor cause them to be acted upon by a third party:

  • a) use the Service for commercial or public purposes,
  • b) use the Service for any illegal or inappropriate purposes,
  • c) make copies/reproductions, lend, sell, broadcast or otherwise distribute, alter or otherwise make or modify the content of the Service,
  • d) circumvent, modify, remove, change or otherwise manipulate the security, encryption or other technology or software that is part of the EliteFans Service,
  • e) otherwise use the Service in violation of copyright law or other laws or these Terms and Conditions.

4.6 The use of the Service in violation of Article 4 always constitutes a material breach of the contract and may lead to the termination of the service.

5. Payment terms for the provision of the Service

5.1 The Provider shall issue a proof of payment to the Service User after ordering the Service. The Service User will find this document after logging in with the EliteFans Service in the BILLING section.

5.2 After paying a monthly subscription, the Service User can subscribe to the type of content purchased.

5.3 Through the EliteFans Service, the Service User can also provide the creator with a one-time contribution via the “CLAPS” function, for the amount that can be selected through the EliteFans Service.

6. Payment for the Service

6.1 The Service User is obliged to pay the Provider the payment of the document, which will be stored in electronic form on the EliteFans Website, by cashless transfer using a credit or debit card.

6.2 The use of the chosen method of payment may be blocked in case of reasonable suspicion of fraudulent conduct or other illegal conduct.

6.3 If the Service User pays the Provider for the Service by wire transfer, the day of payment is considered to be the day when the entire payment for the Service was credited to the Provider's account.

6.4 If a content from one of the creators is purchased and if the User does not cancel the Service, the content subscription period will be automatically extended by another month. After the payment is made, the Service user will be automatically deducted the appropriate amount, unless the subscription is cancelled by the Service User.

6.5 Payment cancellation and refund:
General cancellation conditions: In case of purchasing a monthly subscription or providing a one-time contribution it is not possible to refund the payment if the purchased content has already been provided to the Service User.
Force majeure. The cancellation conditions mentioned here may not apply in case of emergencies beyond the control of service Providers which prevent the practical performance of the agreed services, such as evacuations due to earthquakes, hurricanes, fires, floods, wars, riots or other similar disasters. In such cases, the Service Provider may, at their own discretion, issue a refund under conditions that differ from the Service Provider's selected cancellation conditions.

7. Intellectual property

7.1 The company EliteFans s. r. o. and its licensors retain all rights, title and interest in relation to the EliteFans Service, the technology and software used to provide them, all electronic documentation and content available through the EliteFans Service (excluding your content), and all intellectual property and proprietary rights. Except for your rights to access and use the EliteFans Service set forth in these Terms and Conditions, none of these Terms and Conditions grants or expresses any of our intellectual property rights or proprietary rights to anyone, including you. You agree that we will have the permanent right to use and incorporate any feedback or suggestions for improvement into the EliteFans Service that you provide to us in connection with the EliteFans Service, without any obligation for compensation.

8. Complaints procedure (liability for errors, warranty, complaints)

8.1 The Provider is responsible for errors in the Service and the Service User is obliged to immediately file a complaint with the Provider according to the valid complaint procedure.

8.2 This Complaints Procedure apply to the handling of complaints.

8.3 The Complaints Procedure applies to the Service purchased by the Service User and operated by the Provider in the form of an electronic shop on the website www.elitefans.com.

8.4 The Complaint Procedure in this form is valid for all business cases, unless other warranty conditions are contractually agreed.

8.5 The Service User has the right to claim a warranty from the Provider only for a service that shows errors caused by the Provider, is covered by the warranty and was purchased from the Provider.

8.6 The Service User is obliged to check the operation of the Service after its provision. If they fail to do so, they may claim from the errors found during that inspection only if they demonstrate that the Service already had those errors at the time it was provided.

8.7 During the warranty period, the Service User has the right to rectify the error free of charge after notifying the Provider. To file a complaint about the Service, the Service User is obliged to submit any document from which it is clear that the Service was purchased from the Provider and that it is still in the warranty period.

8.8 The complaints are handled by the Provider on working days via the e-mail address: [email protected]

8.9 The Provider is obliged to accept the complaint in any of its establishments in which the acceptance of the complaint is possible, i.e. at their registered office or at a designated person in accordance with provisions of §18(2) of Act No. 250/2007 Coll., on consumer protection (hereinafter referred to as the “Consumer Protection Act”).

8.10 In the place designated in accordance with point 8.9 of these General Terms and Conditions for receiving complaints, the Provider is obliged to ensure the presence of a person authorized to handle complaints in accordance with provisions of §18(3) of the Consumer Protection Act.

8.11 The Service User is obliged to complain about the errors of the Service to the Provider without undue delay, otherwise the Service User loses the right to eliminate the error free of charge by the Provider.

8.12 The Provider or the designated person shall issue a confirmation of the application of the service complaint to the Service User, in a suitable form chosen by the Provider, e.g. in the form of an e-mail or in writing, in which they are obliged to accurately indicate the errors of the Service in accordance with provisions of §18(5) of the Consumer Protection Act and to inform the consumer about their rights arising from provisions of §622 and provisions of §623 of the Civil Code. If the complaint is made by means of long-distance communication, the Provider is obliged to deliver the confirmation of the complaint to the Service User immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint; the confirmation of the claim need not be delivered if the Service User has the opportunity to prove the claim in another way.

8.13 Based on the decision of the Service User, which they exercise in accordance with provisions of §622 and provisions of §623 of the Civil Code, the Provider or the designated person is obliged to determine the method of handling complaints in accordance with provisions of §2(m) of the Consumer Protection Act immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if a complex technical assessment of the state of the Service is required, no later than 30 days from the date of the beginning of the complaint procedure. After determining the method of handling the complaint, the Provider or the designated person will handle the complaint immediately; in justified cases, the complaint can be resolved later. However, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the consumer has the right to withdraw from the contract or has the right to a new service. The Service Provider informs the Service user about the termination of the complaint procedure and the result of the complaint in the form agreed between both Contracting Parties (by e-mail and registered letter) and at the same time the Service User shall receive a complaint protocol. If the Service User has lodged a complaint within the first 12 months from the conclusion of the service contract, the Provider may settle the complaint only on the basis of an expert opinion or opinion issued by an authorized, notified or accredited person or the opinion of a designated person (hereinafter referred to as the “Expert Assessment of the Service”). Irrespective of the result of the Expert Assessment, the Provider may not require the Service User to pay the costs of the Expert Assessment or other costs related to the Expert Assessment of the Service. If the Service User has filed a complaint about the service 12 months after the conclusion of the service contract and the Provider has rejected it, the person who handled the complaint is obliged to state in the complaint handling document where the Service User can have the service assessed to obtain the Expert Assessment. If the Service User gives the service for an Expert Assessment to the designated person specified in the document on the handling of the complaint, the costs of the Expert Assessment of the Service, as well as all other related purposefully incurred costs shall be borne by the Provider regardless of the result of the Expert Assessment. If the Service User proves, on the basis of the Expert Assessment, the Provider's responsibility for the claimed error of the Service, they can file a complaint again; the warranty period does not run during the Expert Assessment of the Service. The Provider is obliged to pay the Service User all costs incurred for the Expert Assessment of the Service, as well as all related purposefully incurred costs within 14 days from the date of the re-filed complaint. A re-submitted claim cannot be rejected.

8.14 The Service User is not entitled to claim the warranty for errors of which the Provider was notified at the time of concluding the service contract or about which, having regard to the circumstances under which the service contract was concluded, they must have known.

8.15 The Provider may always provide a new service to the Service User instead of remedying the defect, provided that this does not cause serious inconvenience to the Service User.

8.16 The right to claim the warranty from the Provider by the Service User expires:

  • 1. if the Service User does not prove that they have purchased the Service from the Provider,
  • 2. failure to report obvious errors in the provision of the Service,
  • 3. upon expiry of the warranty period of Service,
  • 4. damage to the Service caused by the Service User,
  • 5. improper handling or operation of the Service,
  • 6. damage to the Service due to unavoidable and/or unforeseeable events,
  • 7. damage to the Service by accidental destruction and accidental deterioration,
  • 8. unprofessional intervention or other force majeure,
  • 9. by interfering with the Service by an unauthorized person.

8.17 The Provider is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:

  • 1. Service error correction,
  • 2. provision of a new service,
  • 3. refund of payment for the Service,
  • 4. by paying a reasonable discount on payment for the Service,
  • 5. a written invitation to take over the performance specified by the Provider,
  • 6. reasoned rejection of the Service complaint.

8.18 The Provider is obliged to issue a written document on the method of determining the method of handling the complaint and on the handling of the complaint to the Service User no later than 30 days from the date of the complaint through the Provider of postal or courier or delivery service or via e-mail.

8.19 The warranty period is 24 months (unless a different warranty period is specified for specific cases) and starts from the date of providing the Service to the Service User.

8.20 The warranty period is extended by the time during which the Service User could not use the service due to warranty repair of the Service.

8.21 In case of providing a new service, the Service User shall receive a document on which the new service will be listed, and any further complaints will be applied on the basis of the original invoice and proof of payment for the Service and this complaint document. In case of the provision of a new service, the warranty period begins to run again from the provision of the new service, but only for the new service.

8.22 All warranty repairs are free of charge if the right to claim the warranty according to clause 8.16 of these General Terms and Conditions has not expired by the time of their application.

8.23 With regard to the remediable error, the complaint will be settled depending on the decision of the Service User according to point 8.13 of this Complaint Procedure and the Terms and Conditions as follows:

  • 1. the Provider ensures that the error is remedied, or
  • 2. the Provider will provide a new service.

In case of an error which cannot be remedied, or of one repeated repeated remediable error, or of a number of different remediable errors, and which prevent the Service from being properly used as error-free, the Provider will provide, depending on the decision of the Service User according to point 8.13. of this Complaint Procedure and the Terms and Conditions, the complaint is as follows:

  • 1. by providing another new service, functional, with the same or better technical parameters, or
  • 2. If the Provider is unable to provide another new service, it will settle the complaint by issuing a credit note for the faulty service.

8.24 The complaint handling only applies to errors listed in the complaint form.

8.25 For the purposes of a complaint, the occurrence of one remediable error more than twice is considered to be a recurring remediable error.

8.26 For the purposes of a complaint, the occurrence of more than three different remediable errors at the same time is considered to be a larger number of different remediable errors.

8.27 For the purposes of the complaint, the period during which, after concluding the service contract, the Service User cannot properly use the Service due to service errors, is considered to be a period that together totals more than 180 days.

8.28 If the Provider terminates the complaint procedure as a justified rejection of the complaint, but the service error objectively exists and has not been eliminated, the Service User can exercise their right to rectify the service error through the court.

9. Personal data and their protection

9.1 The Provider has taken appropriate technical, organizational and personnel measures corresponding to the method of personal data processing, taking into account, in particular, the applicable technical means, confidentiality and importance of processed personal data, as well as the extent of possible risks that may affect the security or functionality of its information systems in accordance with Act No. 18/2018 Coll., on the protection of personal data. The Service user agrees to the processing of their personal data in accordance with these rules (by clicking here you will see the Privacy Policy).

10. Withdrawal from the purchase contract, impossibility of withdrawal from the purchase contract

10.1 The Service User is entitled to withdraw from the contract for the operation of services due to such significant changes that prevented the fulfilment of the Provider's obligations arising from the contract for the operation of the service or due to force majeure, or if, even with all reasonable efforts to be reasonably required of them, they are unable to deliver the Service to the Service User within the period specified in these Terms and Conditions. The Provider is obliged to immediately inform the Service User and return the amount already paid for the Service agreed in the contract within 14 days of notification of withdrawal in the same way as used by the Service User. This does not affect the right of the Service User to agree with the Provider on another method of payment, if no additional fees will be charged to the Service User.

10.2 The Service User acquires the right to withdraw from the contract without giving a reason under the conditions regulated by the Consumer Protection Act in the sale of goods or provision of services, within 14 days from the date of conclusion of the contract for the operation of the Service. The Service is considered to be handed over and taken over on the day of its provision by the Provider.

10.3 By sending the Order to the Provider, the user of the service confirms that the Provider has timely and properly fulfilled its information obligations pursuant to §3(1) of the Act on consumer protection in the sale of goods or provision of services.

10.4 The Service User may exercise the right of withdrawal from the Provider in paper form or in the form of a record on another durable medium or by means of a withdrawal form sent to the address of the company EliteFans s. r. o., with its registered office at Doležalova 3424/15C, Bratislava - mestská časť Ružinov 821 04. The withdrawal form can be downloaded here (click here to view the withdrawal form).

10.5 Withdrawal from the contract by means of a withdrawal form according to the previous point of these General Terms And Conditions must contain the data required in it, in particular the exact specification of the Service, the date of the Order, the name and surname of the consumer/consumers, the address of the consumer/consumers, the signature of consumer/consumers, the method by which the Provider is to return the performance already received, in particular the account number and/or the postal address and the date.

10.6 If the Service User withdraws from the contract, any additional contract related to the contract from which the Service User has withdrawn is also cancelled from the beginning.

10.7 Upon withdrawal from the contract, the Provider shall return all payments to the service User that the Service User demonstrably made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of goods. However, the Provider is not obliged to reimburse the Service User for additional costs if the Service User has chosen a delivery method other than the cheapest standard delivery method offered by the Provider. The additional costs are the difference between the delivery costs chosen by the Service User and the costs of the cheapest standard delivery method offered by the Provider. The payments shall be refunded to the Service User within 14 days from the date the Provider receives the notice of withdrawal from the Service. The payment shall be made in the same way as the Service User used for their payment. This does not affect the right of the Service User to agree with the Provider on another method of payment, if no additional fees will be charged to the Service User.

10.8 If the Service User fails to fulfil any of the obligations set out in points 10.4. and 10.5. of these General Terms And Conditions, the withdrawal from the purchase contract is not valid and effective and the Provider is not obliged to return all demonstrable payments, according to point 10.7. of these General Terms And Conditions, to the Service User and is also entitled to reimbursement of costs associated with sending the Service.

10.9 The Service User cannot withdraw from the contract the subject of which is the following:

  • a) the provision of the Service, if the provision of the Service began with the express consent of the consumer and the consumer has stated that they have been duly informed that, by expressing that consent, they lose the right to withdraw from the contract after the full provision of the Service;
  • b) the provision of electronic content other than on a material medium, if its provision began with the express consent of the consumer and the consumer has stated that they have been duly informed that by expressing that consent they lose the right to withdraw from the contract.

10.10 By granting consent to the commencement of the provision of the Service, the Service User loses the right to withdraw from the service contract on the operation of the service.

10.11 The Service User is not entitled to withdraw from the service contract in accordance with §7(6)(a) of Act No. 102/2014 Coll., on consumer protection in the sale of goods or provision of services on the basis of a remotely concluded contract or a contract concluded outside the premises of the seller and on the amendment of certain laws. According to the provision in question “the provision of a Service has been provided with the express consent of the consumer and the consumer has stated that they have been duly informed that, by giving their consent, they lose the right to withdraw from the contract after full provision of the Service.“

11. Duration of the contract and its termination

11.1 The service contract is concluded for a subscription period of 1 (one) month and is automatically extended by 1 (month) until the Service User or service provider terminates the service contract in accordance with these Terms And Conditions.

11.2 If the Service User wants to terminate the service contract and is not interested in another subscription, the Provider allows this option through the EliteFans service - in the My subscriptions section. In this section, all subscribed creators are shown to the SERVICE USER. After clicking the cancel button, the subscription will be cancelled automatically, as well as the automatic deduction of payments. The contract will be terminated at the end of the current monthly period.

11.3 The Provider is entitled to terminate the service contract with immediate effect and make the Service inaccessible to the user if:

  • a) the Service User is in arrears with payment for at least 10 (ten) days,
  • b) the Service User breaches these Terms and Conditions,
  • c) the Service is being used illegally or there is a reasonable suspicion of unauthorized use,
  • d) the user has otherwise materially breached the contract or repeatedly breached the contract.

12. Alternative dispute resolution

12.1 The Service User - the consumer is entitled to come to the Provider with a request for remedy if they were not satisfied with the way in which the Provider handled their complaint or if they believe that the Provider has violated their rights. If the Provider rejects such a request or does not respond within 30 days from the date of its dispatch, the Service User - the consumer has the right to file a motion to initiate alternative dispute resolution of the subject of the alternative dispute resolution. The subjects of alternative dispute resolution are bodies and authorized legal entities in accordance with §3 of Act No. 391/2015 Coll., on alternative dispute resolution for consumer disputes, e.g. Slovak Trade Inspection, whereby the Service User - the consumer is entitled to choose the subject of the alternative resolution of consumer disputes to which they come to. The e-mail contact for the Provider is [email protected]. The Service User - the consumer proceeds in accordance with §12 of Act No. 391/2015 Coll., on alternative resolution of consumer disputes. Alternative dispute resolution can settle a dispute between the Service User - the consumer and the Provider, arising from the consumer contract or related to the consumer contract. The value of a dispute settled by alternative dispute resolution must exceed EUR 20.00. The subject of the alternative dispute resolution may charge the Service User - the consumer a fee for the initiation of the alternative dispute resolution up to the amount of EUR 5.00, including value added tax, at the same time as the notification of the initiation of the alternative dispute resolution.

12.2 The Service Users - consumers are entitled to use the online dispute resolution platform (“RSO”) to resolve their disputes, in the language of their choice. The Service User - the consumer can use the RSO platform, available on the website http://ec.europa.eu/consumers/odr/. The Service User - the consumer fills in the electronic complaint form when submitting the submission to the RSO platform. The information they submit must be sufficient to identify the relevant subject of the alternative dispute resolution online. The Service User - the consumer can attach documents in support of their complaint.

13. Final provisions

13.1 The Provider reserves the right to change these General Terms And Conditions. The obligation to notify the change of these General Terms And Conditions in writing is fulfilled by placing them on the Provider's website.

13.2 If the service contract is concluded in writing, any change must be made in writing.

13.3 The contracting parties have agreed that communication between them will take place mainly in the form of e-mail messages, or by letter.

13.4 The relevant provisions of the Civil Code, Act No. 22/2004 Coll., on electronic commerce and on amendments to Act No. 128/2002 Coll., on state control of the internal market in matters of consumer protection and on amendments to certain acts, as amended by Act No. 284/2002 Coll. as amended, Act No. 250/2007 Coll., on consumer protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll., on offences, as later amended, Act No. 18/2018 Coll., on personal data protection, and Act No. 102/2014 Coll., on consumer protection in the sale of goods or provision of services on the basis of a remotely concluded contract or a contract concluded outside the premises of the seller and on the amendment to certain laws.

13.5 If the registered Service User is a citizen of a state other than the Slovak Republic, the legal relations arising and connected with the EliteFans Service are governed by the law of the Slovak Republic.

13.6 These Terms and Conditions take effect on 8 June 2021